Customer Satisfaction Is Our Biggest Pursuit !

Buyer Protection

  • Full Refund if you don't receive your order.
  • Full or Partial Refund , if the item is not as described.

Shipping Time 

Your Parcels will be dispatched within 24-96 Hours Generally:

  • Your parcels will be sent from Hong Kong.
  • Free Shipping for most countries.
  • Free Shipping via Registered Air Mail, Tracking all the way. Door to Door Delivery. 
  • You will receive mail notice with tracking number for your parcels once shipped.
  • Tracking Website: 17Track.net or Official Website of DHL / EMS / USPS / FedEx .
  • Pay additional shipping fee for global air express (DHL / EMS / USPS / FedEx etc. ), 5 ~ 9 days to arrive. 

Normal Processing for a International Parcel

processing for parcels

Shipping Methods 

When My Parcels will Arrive ?

 (Ships from Hong Kong and China Warehouses)


China Warehouse:
Shipping TypeCountry or RegionArrive within 1-7 DaysArrive within 8-15 DaysArrive within 16-30 DaysArrive within 31-45 DaysAverage Time (Days)
Unregistered Air Mail or Registered Air Mail United States 10% 70% 15% 5% 14
Spain, United Kingdom, Italy, Germany, France & Portugal 15% 45% 30% 10% 17
Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic 15% 45% 35% 5% 16
Russia 0% 20% 75% 10% 21
Japan, Korea 20% 70% 5% 5% 9
Brazil 0% 5% 75% 20% 26
Turkey 0% 60% 35% 5% 22
Thailand, Singapore & Malaysia 5% 70% 20% 5% 9
Other countries 5% 65% 25% 5% 24
Priority Line United States 0.43% 63.18% 35.07% 0.5% 12
Spain, United Kingdom, Italy, Germany, France & Portugal 2.55% 78.21% 15.65% 4.27% 14
Russia 0% 30% 52.6% 15.4% 26.07
Brazil 0% 10.26% 41.22% 48.17% 29.67
Turkey 0.1% 61.37% 37% 0.47% 14.47
Australia 27.67% 66.60% 5.68% 0% 10
Korea 35.54% 54.45% 9.32% 0% 9.65
Japan 95.80% 2.09% 0% 0% 6.4
Thailand, Singapore & Malaysia 58.96% 41.04% 0% 0% 8.45
Other countries 22.33% 30.8% 27.62% 17.64% 18.65
Expedited Shipping ALL countries(EMS) 3.8% 46.8% 26% 15% 14.8
ALL countries(DHL) 65.8% 25.75% 3.86% 0.37% 6.72
GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.
USA Warehouse:Generally, 3-7 days to a USA address.
ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.
Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.
Note:The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Full Refund Guarantee for items does not arrive after 45~60 days

It's expected 9 ~ 25 Days for items to delivery, for most countries. 

How To Track My Parcels ?

  • Tracking Website: www.17Track.net or Official Website of DHL / EMS / USPS / FedEx , Enter your tracking number (you will receive mail notice with tracking number once ships) and track current logistics status.

Packaging

All your orders will be well packaged to ensure a secure delivery smoothly:

  • Clothes items will be well packaged by plastic bag to ensure a lightweight and faster international delivery.
  • Others items will be well packaged by box or secure right way to ensure a delivery smoothly.

APPROPRIATE LOW VALUE DECLARE FOR LOW OR ZERO TAXES DUTY PURPOSE

By default, We will declare 5 ~ 9 US Dollars for every parcel, to help low or zero taxes duty for you:

  • If you would like us to declare the original price for your parcels, please tell us in advance. we will do as your request.

30~60 Days Return or Warranty Guarantee Services

We offer exchange / return / refund / re-send without any dispute for any orders within 30 ~ 60 days, If you are not satisfied with your orders. We are in your service anytime.

Returns & Refund Guarantee

Returns & Refund is a guarantee provided by sellers for every product they sell on LENAGAGA.COM.
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems (according to the set of returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller.

Scope of Guarantee 

All products on LenaGaga.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:
1. An item you claim is not as described, but the seller can prove that it is.
2. Items are as described, but you no longer want them (unless the seller offers Easy Returns)

Easy Returns & Exchanges

  1. Complete returns form
    • Identify return reason codes on back of invoice
    • Mark return codes on front of invoice
  2. Prepare your package
    • Pack your return securely, in the original package
      if possible, and include your completed invoice
    • Affix your prepaid shipping label*, found on your
      invoice, to the package making sure no other tracking
      labels are visible
  3. Ship package with track-able logistics way
    • Option 1: Place in mail box
    • Option 2: Drop off at any post-office
    • Option 3: Schedule a free pick-up at usps.com/pickup
    • We will dispatch the new parcels or refund after we receive the return goods.

Payment: We accept Payment via Paypal / Credit Card

payments methods

To ensure a secure and authorized order for every client:

  • Orders will be fulfilled within 3-5 days, After a clean payment.
  • Fraud Orders will be declined by payment gateway automatically.
  • You will receive mail notice with any update for your orders.

Feedback

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